Privacy policy

Last updated: April 7, 2025

This Privacy Policy describes how Vibes Pearled Candle ("Site", "we", "us", or "our"), operated by OnlineShopTop LLC, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vibescandle.myshopify.com ("Site") or otherwise communicate with us regarding the Site ("Services").

For purposes of this Privacy Policy, "you" and "your" refer to the users of our Services, whether you are a customer, visitor, or another individual.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory reasons. When we update the Policy, we will post it on the Site, revise the "Last Updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources depending on how you interact with our Site and Services.

We may use this information to communicate with you, deliver and improve our Services, comply with legal obligations, enforce our Terms, and protect our rights and users.

What Personal Information We Collect

Information You Provide Directly:

Contact details: name, billing address, shipping address, email address, phone number.
Order and account information: username, password, security questions, order details, payment confirmation.
Customer service communications and support queries.

Information We Collect Automatically:

Usage Data: device information, IP address, browser type, pages viewed, time spent on pages, and other interaction data collected via cookies, pixels, web beacons, and similar technologies.

Information We Receive from Third Parties:

From Shopify (our e-commerce provider) and service vendors.
From payment processors to fulfill transactions.
From marketing partners for advertising and promotional purposes.

All third-party information is treated according to this Privacy Policy.

How We Use Your Personal Information

Providing and Managing the Services:

Process payments, fulfill orders, manage returns and exchanges, create and manage accounts, arrange shipping, and manage user accounts.

Marketing and Advertising:

Send you marketing communications by email, SMS, or mail (where permitted).
Personalize advertising on our Site and third-party websites.

Security and Fraud Prevention:

Detect and prevent fraud, unauthorized activities, and breaches.
Secure user accounts and maintain Site integrity.

Service Improvement:

Improve our Services, understand user preferences, and deliver better customer service.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide, improve, and personalize our Site. Cookies help remember your actions and preferences, analyze Site performance, and tailor advertising.

You can control cookies through your browser settings. Blocking cookies may impact your experience on our Site.

For more details on Shopify's cookies, visit: Shopify Cookie Policy

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers (e.g., IT, analytics, payment processors, fulfillment partners).
Business and marketing partners.
Affiliates within our corporate group.
Legal authorities when required by law, subpoena, or court order.
In connection with mergers, sales, or bankruptcy proceedings.

We disclose the following categories of information:

Identifiers: contact details and account information.
Commercial information: orders, returns, shopping behavior.
Internet or network activity: IP address, device info.
Geolocation data: based on your IP address.

We do not sell or share sensitive personal information without your consent.

User-Generated Content

Our Services may allow you to post reviews or other content publicly. Anything you share publicly becomes accessible by anyone and is not covered by privacy protections. Please exercise caution when posting public content.

Third-Party Websites and Links

Our Site may contain links to external sites or services. We are not responsible for the privacy practices, policies, or content of these third parties. Please review their privacy policies before submitting your information.

Children's Data

Our Site and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child provided us information, please contact us at contact@vibespearledcandle.com to request deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system can guarantee complete security. Information transmitted online is at your own risk.

We retain your personal information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access/Know: Request information about what we collect and how we use it.
Right to Delete: Request that we delete your personal information.
Right to Correct: Request correction of inaccurate personal information.
Right to Portability: Request a copy of your information and transfer to another provider.
Restriction of Processing: Request limitations on how we use your information.
Withdraw Consent: Withdraw consent where consent is relied upon.
Right to Appeal: Appeal if your request is denied.

You may exercise your rights by contacting us at contact@vibespearledcandle.com. We may verify your identity before processing any requests.

We do not discriminate against users for exercising their rights.

Complaints

If you are dissatisfied with our response to your privacy-related inquiries or complaints, you may contact your local data protection authority.

International Users

We may transfer, store, and process your information outside your country, including in the United States. If you are located in Europe or the United Kingdom, we rely on Standard Contractual Clauses or other approved legal mechanisms for cross-border transfers.

Contact

If you have questions, concerns, or would like to exercise your privacy rights, you can contact us at:

OnlineShopTop LLC
Address: 7988 Sky Birch Ct, Las Vegas, NV 89147, USA
Email: contact@vibespearledcandle.com